Vol. 2 Issue 2 HIT
IHDE on the Street
Since the start of February, the Idaho Health Data Exchange (IHDE) has conducted more than 35 clinic site visits to ensure the providers are receiving the highest value from their connection to IHDE. The site visits typically include the following:
- Reviewing the connection build process with the clinics to learn what went well and what didn’t so IHDE can make improvements.
- Verifying that the connections are working properly and ensuring the staff know how to access patient data from the IHDE clinical portal.
- Providing additional training, as requested, and offering quick tips that other clinics have found beneficial to improving patient care.
- Obtaining suggestions from clinic staff for future system functionality that would improve the IHDE services.
These visits have proven to be quite helpful for the participating SHIP clinics. Several have reported that the Frequently Asked Questions (FAQ) document that IHDE provides is beneficial. The providers appreciated the additional training and the ability to ask questions. And IHDE has taken the constructive feedback from the clinics and has been working to improve its processes. The future functionality suggestions from the clinics are also going to be used in helping IHDE prioritize future system development.
IHDE will be continuing these site visits, with the objective of visiting all SHIP clinics well before the end of the SHIP grant.